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Health, energy & logistics

Market research for Transportation and Logistics

Customer and market evidence for transport and logistics businesses.

Talk to salesSee the studies

Sector atlas

  • Consumer & retail
  • Finance & professional
  • Health, energy & logistics
  • Media, tech & research
Group
Health, energy & logistics
Covers
AirlinesShippingRailAutomotiveLast-mile delivery

The landscape

Smarter movement across modern supply chains

What is changing

  1. 01Automation
  2. 02Cost pressure
  3. 03Sustainability
  4. 04Customer expectations
  5. 05Regulation

Transport and logistics spans airlines, shipping networks, rail operators, car makers and last-mile delivery. As digital commerce grows, the expectation of speed, reliability and seamless movement keeps rising.

Automation and smarter routing are raising efficiency while businesses manage cost pressure, and regulation and customer preferences are moving towards more sustainable operations. We uncover behavior, service gaps and new opportunities, to help you strengthen your position and improve service.

  1. Q1

    How satisfied are passengers or customers, and would they recommend us?

    Answered withCustomer satisfaction & NPS
  2. Q2

    Where does the booking or delivery experience break down?

    Answered withJourney mapping
  3. Q3

    How much demand should we plan for a new route or service?

    Answered withMarket sizing & demand forecasting
  4. Q4

    How do we compare with other operators on what customers value?

    Answered withCompetitor research

Studies

Studies for transportation and logistics

Each one has its own page: how it works, what we measure and what you get.

Customers & audiencesCustomer satisfaction & NPSMeasure satisfaction, then find what to fixMeasuresNet Promoter Score (NPS)Satisfaction (CSAT)Customer effortAnswers Q1Customers & audiencesJourney mappingSee where the customer journey breaksMeasuresSatisfactionEffortDrop-offAnswers Q2Brand & marketMarket sizing & demand forecastingSize your market and plan for demandMeasuresCategory buyersPurchase frequencyPrice paid todayAnswers Q3Brand & marketCompetitor researchLearn why buyers choose you, or a rivalMeasuresImportancePerformanceBrand imageAnswers Q4

How we work

What we deliver on every engagement

The same four commitments on every transport and logistics project.

  1. 01

    Integrated research execution

    We manage the full lifecycle, from sourcing respondents to structured outputs, with less operational complexity.

  2. 02

    Reliable respondent access

    Our own panels and in-house recruitment teams connect you with verified audiences.

  3. 03

    Research-led guidance

    Experienced researchers refine study design, improve data quality and keep outputs tied to real business questions.

  4. 04

    Consistent, audit-ready delivery

    Robust processes, secure systems and continuous quality checks give accurate, compliant data, ready for action.

A more informed approach to logistics research

Success here means balancing efficiency today with strategy for tomorrow. We combine structured methods with sector understanding, for clearer forecasting and planning.

Certified and accredited

The same standards on every project, in every sector.

  • ESOMAR Corporate memberESOMARCorporate member
  • ISO 9001:2015, ISO 20252:2019 and ISO 27001:2022 certification marksISO9001 · 20252 · 27001
  • Cyber Essentials CertifiedCyber EssentialsCertified
  • MRS Company PartnerMRSCompany Partner
  • AQR, the Association for Qualitative ResearchAQRMember
See our accreditations

More in Health, energy & logistics

Nearby sectors

SectorEnergy and Natural ResourcesTrack reputation and customer views in a closely watched industry.SectorHealthcare and Life SciencesResearch with patients, consumers and professionals.OverviewAll 12 sectorsEvery sector we work in, on one atlas.

Talk to us about transportation and logistics research

Tell us what you need to decide and who you need to hear from.

Talk to salesAll sectors

Nearest office: Orlando, FL (corporate office)